Need to contact us about Optima Health Community Care?
Optima Health Community Care Contact Information
Main Phone Line
24–Hour Interactive Voice Response
757-552-7474 or 1-800-229-8822, option 2
Medical Provider Service Representatives
757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Behavioral Health Provider Service Representatives
757-552-7174 or 1-800-648-8420
8 a.m. to 6 p.m. Monday through Friday
Emails are responded to within three business days.
Medical Care Management Pre–authorizations
757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839
Behavioral Health Pre–authorizations
757-552-7174 or 1-800-648-8420, option 2
Fax: 757-552-7176 or 1-877-800-2839
757-552-7085 or 1-877-865-9075
757-252-8400 or 1-844-620-1015
Claims Mailing Addresses
P.O. Box 5028
Troy, MI 48007-5028
Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440
EDI and EFT/ERA Information
Existing customers with questions about EDI (the 837 process) should email the EDI Team at firstname.lastname@example.org.
EFT/ERA Enrollment Questions
If you have questions about enrolling in EFT/ERA, please email EFT_ERA_Inquiry@sentara.com.
Looking for MDOffice?
Members should call the member services number listed on their member ID card or Contact Us.