Contact Us

We have several ways to help you get the information you need.

First, refer to our Frequently Asked Questions.

If you still need to contact us directly, simply call Member Services.

Member or Benefit Question?

Please note: To protect your confidentiality, we may not be able to provide some responses by email. Emails and Contact Us forms are responded to within one business day.

Phone: Call Member Services at the number on your ID card. (8 a.m. to 6 p.m. EST Monday-Friday)

No ID Card available? Call our main number at 757-552-7401 or toll-free at 1-877-552-7401

Hearing Impaired? TTY VA Relay Service 1-800-828-1140 or 711

En Español

Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.

When illnesses or injuries occur after hours or when the physician’s office is closed, Optima Health plan members have access to Online medical consultations and our Nurse Advice Line.

24-hour Support

Nurse Advice Line:

757-552-7250 or 1-800-394-2237


Available 24 hours a day, 7 days a week.

Virtual Consultation:

Start your Virtual Visit
MDLive Virtual Visits are only available based on your plan benefits.
Access to MDLive online services requires registration on

Interested in an Individual or Family Plan?

Call 1-800-741-4825, contact your broker or get a free quote.

Optima Behavioral Health

Phone: 757-552-7174 or 1-800-648-8420
1-800-828-1140, TTD Relay Station, Toll-Free
Fax: 757-552-7316,
1-888-576-9675, Fax, Toll-Free

Need Enrollment Information?

Phone: 757-552-7401 or 877-552-7401

Mailing Address for Medical Claims:

Medical Claims
P.O. Box 5028
Troy, MI 48007-5028

Mailing Address for Behavioral Health Claims:

Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440

Optima Health Main Office:

Optima Health
4417 Corporation Lane
Virginia Beach, VA 23462-3162

Roanoke Office:

129 Campbell Avenue, SE
Roanoke, VA 24011

Richmond Office:

1604 Santa Rosa Road, Suite 100
Richmond, VA 23229


Search and Apply for Jobs
Optima Health Human Resources
Phone: 757-552-8387

Optima Behavioral Health Main Office:

Optima Health
4417 Corporation Lane, Suite 250
Virginia Beach, VA 23462-3162

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