Notice Informing Individuals About Nondiscrimination and Accessibility Requirements
Discrimination is Against the Law
Optima Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Optima Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact:
Optima Health Member Services
4417 Corporation Lane,
Virginia Beach, VA 23462
Phone:757-552-8957; 1-800-881-2116 (TTY: 711)
If you believe that Optima Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Stephanie Blue, Optima Health Appeals Department
P.O. Box 62876
Virginia Beach, VA 23466-2876
1-866-472-3920; 757-687-6232 (fax)
You can file a grievance in person or by mail or fax. If you need help filing a grievance, please contact Stephanie Blue at the information listed above.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.