JIVA Resources

On May 1st, 2022, the Symphony system was replaced by a new ZeOmega JIVA system. JIVA is an enhanced clinical management system. The new system offers significant improvements for providers and members.


JIVA is the single source of truth for member-level clinical engagement including:

  • Care Management (Physical, Behavioral, Pharmacy)
  • Utilization Management
  • Appeals and Grievances
  • Population Health
  • Quality
  • Social Determinants of Health (SDOH)
  • Wellness

Improved Experience

  • A single platform for member clinical engagement.
  • Analytics and reporting capabilities.
  • Enhanced member and provider portals that allow for better self-service and assistance options. Providers will directly enter authorization requests on the portal.
  • A mobile application for clinical team in the field allowing for face-to-face care planning with member review and signature in real-time.
  • Ability to target SDOH capabilities, including identification of overall risk complications related to SDOH and recommendation for care plans.

Tips for Success

Get Ready - Tutorial

Learn more about JIVA by taking the tutorial.