JIVA Resources

On May 1st, 2022, the Symphony system was replaced by a new ZeOmega JIVA system. JIVA is an enhanced clinical management system. The new system offers significant improvements for providers and members.

Features

JIVA is the single source of truth for member-level clinical engagement including:

  • Care Management (Physical, Behavioral, Pharmacy)
  • Utilization Management
  • Appeals and Grievances
  • Population Health
  • Quality
  • Social Determinants of Health (SDOH)
  • Wellness

Improved Experience

  • A single platform for member clinical engagement.
  • Analytics and reporting capabilities.
  • Enhanced member and provider portals that allow for better self-service and assistance options. Providers will directly enter authorization requests on the portal.
  • A mobile application for clinical team in the field allowing for face-to-face care planning with member review and signature in real-time.
  • Ability to target SDOH capabilities, including identification of overall risk complications related to SDOH and recommendation for care plans.

Get Ready - Tutorial

Learn more about JIVA by taking the tutorial.