Provider Connection

Provider Connection gives you 24/7, web-based access to Optima Health information and services including:

  • member eligibility,
  • authorization status,
  • detailed claim status, and
  • the ability to view remits and pend reports.

Provider Connection is available for all Optima Health providers and also includes additional information and services specific to PCPs, OBs, and other specialties.

Centipede Providers with questions about the optimahealth.com registration process may contact:

OHCC Provider Relations
Phone: 1-844-512-3172
8 a.m. – 5 p.m. Monday through Friday
Email: ProviderRelations@sentara.com

Frequently Asked Questions

Answers to common questions about Provider Connection can be found below.

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  • Why should I register to use Provider Connection?

    Once you register for Provider Connection you can:

    • Verify a patient’s eligibility
    • Check the status of a claim
    • Check the status of an authorization
    • View remits and pend reports
    • Change my profile settings
    • Manage my security settings

  • Who can sign up for Provider Connection?

    Any healthcare providers or staff (i.e., physicians, clinicians, office staff) that may require access to member information such as eligibility, claim status, authorization status, and/or OB authorization creation.

  • How do I get started?

    1. Set up your internet access. For optimum performance, high-speed internet access is desired (DSL, cable or network)
    2. All authorized users must agree to Sentara's Statement of Responsibility and Confidentiality.
    3. Complete the online Provider Connection Enrollment form.
    4. You will be contacted by Network Management with your username and password.

  • Can I register for Provider Connection online?

    Yes. Simply complete the Provider Connection Enrollment form.

  • Who can I contact if I have questions about the optimahealth.com registration process?

    Provider Relations
    Medical Provider Service Representatives
    Phone: 757-552-7474 or 1-800-229-8822
    8 a.m. to 5 p.m. Monday through Friday
    Fax: 757-552-7316
    Email: ProviderRelations@sentara.com