Contact Optima Health

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Member Services

View our Frequently Asked Questions.

Sign in to send a secure message to Member Services; (registered members only).

Contact us by phone Monday – Friday, 8 a.m. – 6 p.m. EST

  • Start with the Member Services number located on your ID Card
  • You may also call our main number: 1-757-552-7401 or toll-free: 1-877-552-7401
  • Anyone with a hearing impairment may reach us on TTY lines at 1-800-828-1140 or 711

Email us at

Note: To protect your privacy, we may not be able to provide all information via email. Please allow one business day for email replies.

Member Payments for OptimaFit® Plans: View Payment Options

Optima Behavioral Health

  • Phone line: 1-757-552-7174 or 1-800-648-8420
  • Toll-free TDD relay station: 1-800-828-1140
  • Fax line: 1-757-552-7316 or 1-888-576-9675

Claims Information

Mailing address for medical claims:
Medical Claims; PO Box 5028; Troy, MI 48007-5028

Mailing address for behavioral health claims:
Behavioral Health Claims; PO Box 1440; Troy, MI 48099-1440

After Hours Care

Care Coordination/Nurse Advice: 1-757-552-7250 or 1-800-394-2237

  • Lines are open Monday – Sunday, 24-hours a day, all year long

Optima Behavioral Health 24-hour phone line: 1-757-552-7174 or 1-800-648-8420

Mailing Addresses

Optima Health Main Office:
Optima Health; 4417 Corporation Lane; Virginia Beach, VA 23462-3162

Optima Behavioral Health Main Office:
Optima Health; 4417 Corporation Lane; Suite 250; Virginia Beach, VA 23462-3162

Roanoke Office:
Optima Health; 129 Campbell Avenue, SE; Roanoke, VA 24011

Richmond Office:
Optima Health; 1604 Santa Rosa Rd.; Suite 100; Richmond, VA 23229


Search online for employment and apply for jobs

Contact Human Resources, Monday – Friday, 8 a.m. – 5 p.m. EST: 1-757-552-8387

En Español

Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.
  • Para no habla Inglés ayuda, llame al: 1-800-225-7784

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