Provider Education

Participating providers have access to a wealth of educational resources.

Required Education

Trauma Informed Care Training
A one–time required training for Optima Family Care providers (Medallion 4.0). Trauma Informed Care (TIC) is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma and adverse childhood experiences (ACEs) have played in their lives.

Optima Health Community Care and Optima Community Complete (D-SNP)
Are you a participating Optima Health Community Care or Optima Community Complete provider? Please complete these courses annually to learn about doing business with Optima Health Community Care, CCC Plus and Optima Community Complete.

Cultural Competency Course and Attestation
Two cultural competency opportunities are available for one–time completion.

Helpful Training

Expanded Medicaid Coverage for Adults
Some Virginia residents who previously exceeded Medicaid income limits, but did not earn enough to qualify for subsidies through the Exchange will now have access to quality, low-cost health insurance.

Fraud, Waste and Abuse
Learn more about fraud, waste, and abuse; including its definition, examples, prevention and your responsibilities as a provider.

Optima Health Select and Direct Network Plans
Do you have questions about our Select and Direct Network plans? We have conveniently compiled some frequently asked questions for your information.

The Guide to Providing Effective Communication and Language Assistance Services
This communication guide will help you and your organization interact more effectively with culturally and linguistically diverse individuals.

Transportation
Do you need more information to help coordinate transportation services for your patients?

Behavioral Health Resources
Access helpful behavioral health resources.