Intermittent Sign In Issues

We are experiencing intermittent technical difficulties which may impact your ability to sign in to this website. We are working to resolve this issue. Our Interactive Voice Response (IVR) is available to assist with member eligibility, claims information and other tasks at at 757-552-7474 or 1-800-229-8822, option 2.


Supporting Members as COVID-19 Spreads

As your partner in health, we are taking steps to protect and educate our members about the coronavirus (COVID-19) as it spreads throughout our nation.

To waive member responsibility for coronavirus (COVID-19) and non-COVID-19 related telehealth visits for Medicare and Commercial plans during the emergency period you must bill with the codes that identify the services provided, affix modifier 95 or GT and use place of service (POS) 02. Optima Health follows all current and future guidance offered by DMAS for Medicaid plans.

Learn about actions we are taking to support our members |  Frequently asked questions for Providers (PDF)

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Electronic Claims Submission and EFT Payments

Optima Health recognizes the strain the COVID-19 pandemic has put on our members, in particular, and is aligned with our provider partners to ensure our shared customers have access to the care they need when they need it. We also understand that these difficult times make the timely and accurate payment of claims a common and heightened provider concern.

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Optima Health Response to COVID-19

Optima Health is committed to partnering with you during these unprecedented times as the novel coronavirus (COVID-19) continues to evolve across Virginia and the United States.

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Speech Bubble

Coronavirus Assessment Tool