HEAL Program Frequently Asked Questions
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What is the HEAL Program®?
Optima Health has partnered with Literacy for Life, through the College of William & Mary, to address low health literacy throughout Virginia. The HEAL Program offers health education classes, taught by certified Optima Health instructors. During these classes, you will engage in hands-on learning, exploring topics like:
- learning to compare nutrition facts on labels
- how to read and understand a prescription bottle
- when to use urgent care instead of the emergency room
- how to fill out medical forms
- how to describe symptoms to a doctor
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Who Is eligible to participate?
All Virginians and Optima Health Medicaid members are eligible to participate.
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How does the HEAL Program work?
- There are eight, 90-minute classes in a session. Classes meet the same day every week, except holidays. Attendance to all eight classes is not required.
- Registration is required. Visit optimahealth.com/events or call 1-833-261-2367 (TTY: 711) to register.
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Where will the classes be held?
Classes are held regionally and virtually. View the schedule at optimahealth.com/events.
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Is there a cost to participate in the HEAL Program?
No, there is no cost to participate. The classes are offered free of charge.
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What is needed for class?
Participants can pick up their HEAL workbooks from a designated location prior to class. Once registered, participants will receive the pickup details in their registration confirmation email.