HEAL Program Frequently Asked Questions

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  • What is the HEAL Program®?

    Optima Health has partnered with Literacy for Life, through the College of William & Mary, to address low health literacy throughout Virginia. The HEAL Program offers health education classes, taught by certified Optima Health instructors. During these classes, you will engage in hands-on learning, exploring topics like:

    • learning to compare nutrition facts on labels
    • how to read and understand a prescription bottle
    • when to use urgent care instead of the emergency room
    • how to fill out medical forms
    • how to describe symptoms to a doctor

  • Who Is eligible to participate?

    All Virginians and Optima Health Medicaid members are eligible to participate.

  • How does the HEAL Program work?

    • There are eight, 90-minute classes in a session. Classes meet the same day every week, except holidays. Attendance to all eight classes is not required.
    • Registration is required. Visit optimahealth.com/events or call 1-833-261-2367 (TTY: 711) to register.

  • Where will the classes be held?

    Classes are held regionally and virtually. View the schedule at optimahealth.com/events.

  • Is there a cost to participate in the HEAL Program?

    No, there is no cost to participate. The classes are offered free of charge.

  • What is needed for class?

    Participants can pick up their HEAL workbooks from a designated location prior to class. Once registered, participants will receive the pickup details in their registration confirmation email.

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