Keep Your Contact Information Up-to-Date

Have you moved in the past three years? Has your address or contact information changed?

Please make sure Optima Health has your current mobile phone number, email, and mailing address so our records are up to date. It’s important to make sure we can reach you with information about changes to your health insurance.

There may be steps you need to take to keep your coverage. Visit the CommonHelp website for more information or call Optima Health at 1-833-261-2367 (TTY: 711), Monday-Friday, 8 a.m.-5:30 p.m. to update your contact information today.

Medicaid Makes Healthcare Possible. Optima Health Makes it Personal.

Optima Health is dedicated to taking care of health and so much more. Optima Family Care is a Virginia Medicaid plan. It is for children, teens, and adults who meet certain income and other requirements. You can apply at any time of year.

A doctor examining the throat of a small boy.

What does Medicaid Cover?

Medical and Pharmacy

Preventive care and screenings are part of your coverage. You cannot be denied for pre-existing conditions.


  • Doctor visits, urgent care, and hospital stays
  • Wellness exams
  • Prescription drugs
  • Mental health and addiction and recovery services
  • Vaccines and flu shots
  • 24-Hour Nurse Advice Line

Plan Coverage Details

Two women talking to a boy while holding a swaddled baby.

Maximize Your Benefits

Benefits from Optima Health

When you are an Optima Family Care member, you get lots of added benefits on top of your Medicaid coverage.


  • Vision coverage
  • Gift card rewards
  • Free cell phone
  • Virtual visits over the phone or computer
  • Partners in Pregnancy program including free breast pump
  • Wellness programs for diet and exercise

More Added Benefits

Young male taking canned food from the shelf in a store.

Connection to Local Services

Help Beyond Healthcare

We understand the unique needs of Virginia because it has always been home to us.


  • Healthy Savings® food and household items discount program
  • Housing help
  • Rides to the grocery store and community events
  • College application assistance and GED voucher


View Programs

Denied Before? Check Again.


Whether you are seeking coverage for yourself or helping someone else, we are here to answer your questions about our added benefits and services. We can help in other languages.

Optima Family Care
Toll-free: 1-800-881-2166 (TTY: 711)
Monday through Friday, 8 a.m. to 8 p.m. EST/EDT

Check our online Learning Center for answers to common questions.

This page does not represent a complete list of coverage and benefits. View the Optima Family Care member handbook (PDF) for full details.