You have the right to choose the health plan you want for your Virginia Medicaid coverage. It is easy to change to Optima Health.
When to Change Medicaid Health Plans
- Newly Enrolled
During your first 90 days of enrollment - Currently Covered
- Once a year during open enrollment for your region and plan type
- "Good cause" request at any time
How to Change Medicaid Health Plans
- Call:
Virginia Managed Care Helpline
Toll-free: 1-800-643-2273 (TTY: 1-800-817-6608)
Monday through Friday (except holidays)
8:30 a.m. to 6:00 p.m. - Online:
Virginia Managed Care website – Select "Enroll" then "Get Started"
Information Needed
- Date of birth
- Medicaid ID or social security number
Need Help?
If you have questions or need help, talk with member services about Optima Health Medicaid plans by calling toll-free 1-800-881-2166 (TTY: 711) Monday through Friday, 8:00 a.m. to 8:00 p.m.
You can Apply for Medicaid at Any Time
If you are new to Medicaid, you can apply to enroll anytime of the year. You may apply on the Common Help website for health insurance and the other benefits you may be eligible to receive.