Switching to Optima Health

You have the right to choose the health plan you want for your Virginia Medicaid coverage. It is easy to change to Optima Health.

When to Change Medicaid Health Plans

  • Newly Enrolled

    During your first 90 days of enrollment

  • Currently Covered
    • Once a year during open enrollment for your region and plan type
    • "Good cause" request at any time

How to Change Medicaid Health Plans

Medallion 4.0

  • Call:

    Virginia Managed Care Helpline
    Toll-free: 1-800-643-2273 (TTY: 1-800-817-6608)
    Monday through Friday (except holidays)
    8:30 a.m. to 6:00 p.m.

Commonwealth Coordinated Care Plus (CCC Plus)

  • Call:

    CCC Plus Helpline
    Toll-free: 1-844-374-9159 (TTY: 1-800-817-6608)
    Monday through Friday (except holidays)
    8:30 a.m. to 6:00 p.m.

  • Online: CCC Plus website – Select "Enroll" then "Get Started"

Information Needed

  • Date of birth
  • Medicaid ID or social security number

Need Help?

If you have questions or need help, talk with member services about Optima Health Medicaid plans by calling toll-free 1-800-881-2166 (TTY: 711) Monday through Friday, 8:00 a.m. to 6:00 p.m.

You can Apply for Medicaid at Any Time

If you are new to Medicaid, you can apply to enroll anytime of the year. You may apply on the Common Help website for health insurance and the other benefits you may be eligible to receive.


Make Sure We Can Reach You

Have you moved in the last three years? Has your address or contact information changed? If so, make sure we have your current contact information. It’s easy.
Learn how to make those updates.

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