Open Enrollment
Members will receive a letter with their dates for open enrollment.

Open enrollment in Optima Family Care will be available for Medallion 4.0 Non-Expansion members in the following regions:

  • Central: April 19, 2021 – June 30, 2021
  • Northern/Winchester: June 19, 2021 – August 31, 2021

View Schedule

Medicaid Plans

Optima Health has been serving the Medicaid community in Virginia for more than two decades. We are committed to providing courteous, professional, and quality care to you, your family, and the most vulnerable in the community.

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Optima Family Care

We help you get the most from your Medicaid benefits

Optima Family Care is here for you, with an extensive array of benefits that help keep you healthy and well.


  • Access to high-quality health care
  • Care coordination from a dedicated member services team
  • A personalized customer service experience
  • 24-hour medical guidance and support

Explore Plan information for Optima Family Care.

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Optima Health Community Care

The local choice for Commonwealth Coordinated Care Plus enrollees

A Medicaid plan for many older people and those with disabilities.

Benefit from an individualized, fully-integrated program with a state-wide network of providers.


  • Personalized care plan
  • Assistance with activities of daily living
  • Annual vision and hearing exams

Explore Plan information for Optima Health Community Care.

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Community Outreach

Optima Health takes part in several hundred educational and neighborhood events every year.

Discover more about our Community Outreach initiatives.
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Events Calendar

Find out about and register for events and opportunities brought to you by Optima Health.

View Events

Questions? Talk to a Customer Service Representative

To speak with a Customer Service Representative about Optima Medicaid plans, call toll-free at 1-800-881-2166 (TTY: 711), 8 a.m. to 6 p.m. EST/EDT, Monday - Friday.

To enroll, and for assistance with choosing the health plan that is best for you, call the Virginia Managed Care Helpline at 1-800-643-2273 (TTY: 711), or visit