Broker Support

Broker Support allows you to find the right resources for agent of record changes, login issues, contact information changes, commission payment questions, appointments, and more.

Have a question, but not sure who to contact? Email us at one of the addresses listed below.

Question/Issue Contact Us
  • Sign In Issues
  • Reports to Web Issues — unable to see Commissions or groups

View the available tutorials

BrokerServices@optimahealth.com

  • Name Change (Provide supporting documents)
  • Agent or Agency Profile/Address Changes
  • Moving Book of Business (i.e. in event of agent termination)
  • AOR (agent of record) Change — Group

Download AOR form

HealthPlans@optimahealth.com

  • AOR (agent of record) Change — Individual Product

Download AOR form

IndividualSales@optimahealth.com

  • Initial Setup of Electronic Payment / Remittance Enrollment Form and 
    View Commissions Online or Changing Bank Information

Download EFT form

EFT_ERA_Inquiry@sentara.com

  • Commission Payment Issues or Questions

Download SF-W9 form

BrokerInquiryMailbox@sentara.com

  • Appointment Status
  • GA Transfer (agent transferring from one GA to another GA)
  • Agent Transfer — from one agency to another
  • Termination/Unappointment

Appointment@optimahealth.com