Always Innovating

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In a world where everything seems to be changing rapidly, Optima Health is adapting, innovating and improving the way we support you.

From our COVID-19 web pages to our hotline, we’re making it easy for you to stay informed, stay healthy and stay safe.

The Optima Health website features resource pages for COVID-19. These are updated regularly with plan details, care guidance and government regulations. The website also features a unique COVID-19 assessment tool to help users evaluate possible symptoms.

The Sentara COVID-19 call center is available seven days a week to answer questions about symptoms. For members, Optima Health offers safe and convenient access to board certified doctors and behavioral health providers via virtual visits with MDLive and other provider-sponsored programs.

We’ve also enhanced our top-tier Employee Assistance Program to provide COVID-19 resources with continued access to counseling.

Our mobile app makes it easy to schedule telehealth visits, find doctors and facilities, view benefit information, and use the treatment cost calculator. Our wellness program, MyLife MyPlan, helps members take control of their health with assessments, wellness programs, product discounts and self-paced disease prevention programs.

For employers with over 100 enrolled employees, we offer a dynamic, cloud-based reporting tool, DataPoint. This software provides confidential insight into an employer’s total utilization and costs associated with the diagnosis and treatment of COVID-19.

We also offer virtual enrollment experiences and videos that help members learn more about their Optima Health benefits.

Throughout the COVID-19 pandemic and beyond, Optima Health continues to invest in technologies to keep our business partners and members informed, healthy and safe.

Watch this video to learn how we are constantly innovating.

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