Services Facilitation Authorization Changes

Optima Health wants to make you aware of upcoming changes to the authorization process for a variety of services.

These services include:

  • H2000 Initial Comprehensive Visit
  • S5109- SF Consumer Training Visit
  • 99509- Routine Visit
  • T1028- Service Facilitation Reassessment
  • TS5116- SF Management Training Hours

The table located in the Service Facilitation Authorization Changes document lists the service, the authorization process and the new process effective February 2, 2022. Where applicable, changes are indicated in red. If you need to request an authorization, please call 757-552-8370 or 1-844512-3172 (toll free), option 5. Contact the Care Coordination line, 1-866-546-7924, or member services, 1-877-552-7401, to inquire about any needs for the member, including contacting their assigned care coordinator.

Optima Health values your care in providing long term support services to our members. Member care is a top priority, and your partnership is critical. If you have additional questions, contact your assigned network educator, 1-877-865-9075, Option 2.