Encourage Your Patients to Renew Their Medicaid Coverage

If Medicaid does not have all information necessary to renew a member’s benefits, they will get a form or a checklist in the mail to complete and return by a certain date. Members who do not complete the renewal form/checklist will not be eligible to keep their Medicaid health coverage.

Optima Health will be contacting members to remind them to renew their Medicaid health coverage or assist if they have lost eligibility. Our communication will support DMAS' renewal schedule, timing and messaging. Letters, texts, and telephonic outreach will be member specific based on their unique redetermination month. Our goal is to keep all eligible Virginians covered.

Visit the Cover Virginia website for more information. Members can call 1-855-242-8282 (TTY: 1-888-221-1590) to update their contact information today so they can receive official mail, email and texts.