Keep Your Contact Information Up-to-Date

Have you moved in the past three years? Has your address or contact information changed?

Please make sure Optima Health has your current mobile phone number, email, and mailing address so our records are up to date. It’s important to make sure we can reach you with information about changes to your health insurance.

There may be steps you need to take to keep your coverage. Visit the CommonHelp website for more information or call Optima Health at 1-833-261-2367 (TTY: 711), Monday-Friday, 8 a.m.-5:30 p.m. to update your contact information today.

Quality Care. Quality Service. Quality of Life.

Optima Health Community Care is a Virginia Medicaid managed care program health plan. It is for people who may need help with daily tasks like dressing and bathing, or have a physical disability, long-term disease, addiction or mental illness. You will get a care coordinator to connect you with trusted doctors and services like access to healthy food, housing, and transportation. Apply at any time of year.

A caregiver talking to a wheelchair-bound patient.

Medicaid Coverage

Medical Care and Prescriptions.

Health coverage that includes a dedicated care coordinator to help personally manage your care plan and benefits.


  • Doctor visits, urgent care, and hospital stays
  • Prescription drugs
  • Help with daily activities
  • Mental health and addiction and recovery services
  • 24-Hour Nurse Advice Line


Plan Coverage Details

A caregiver combing a patients hair in a bathroom

Added Benefits

Get More with Optima Health.

When you are an Optima Health member, you have access to added benefits on top of your Medicaid coverage.


  • Vision and hearing coverage
  • Transportation
  • Gift card rewards
  • Free cell phone
  • Virtual visits over phone or computer
  • Assistive devices
  • Home modifications

More Added Benefits

A smiling, wheelchair-bound child in a classroom

Local Services

Support in your Community.

There are other parts of life just as important as your health. We can help you take care of those things, too.


  • Housing help
  • Home and community-based services
  • Access to healthy food
  • Rides to the grocery store, places of worship, and community events
  • Support and wellness programs


View Programs

- 5 Out of 5 Rating

Source: Virginia Medicaid Managed Care Quality CCC Plus Consumer Decision Support Tool 2022-2023

We Support Caregivers

Being a caregiver is an important job. View the Optima Health Caregiver Handbook to learn about how we can help support you when you support others.

You can have Medicaid and Medicare at the same time

Make it easier when you choose Optima Health for both plans. You will gain more benefits than Medicaid and Medicare alone. Learn about the Optima Community Complete (HMO D-SNP) plan.

View Plan


Whether you are seeking coverage for yourself or helping someone else, we are here to answer your questions about our added benefits and services. We can help in other languages.

Optima Health Community Care
Toll-free: 1-888-512-3171 (TTY: 711)
Monday through Friday, 8 a.m. to 8 p.m. EST/EDT

Check our online Learning Center for answers to common questions.

This page does not represent a complete list of coverage and benefits. View the Optima Health Community Care member handbook for full details.