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Contact Optima Health Medicaid

Optima Community Care
Phone: 757-552-8975
Toll-free: 1-800-881-2166
TTY: 711
Monday through Friday from 8:00 a.m. to 8:00 p.m. EST


Help in Other Languages or Other Formats
Toll-free: 1-855-687-6260
TTY: 1-844-552-8148


Care Coordinator (Main)
Toll-free: 1-866-546-7924
TTY: 711
Monday through Friday from 8:00 a.m. to 5:00 p.m. EST
After 5:00 p.m. please contact member services at the number on the back of your Member ID Card.


24/7 Nurse Advice Line
Toll-free. Available 24 hours a day, 7 days a week.
Optima Community Care: 1-800-394-2237
Optima Community Care: (formerly Virginia Premier): 1-800-256-1982
TTY: 711


Behavioral Health Crisis Line
Toll-free. Available 24 hours a day, 7 days a week.
Optima Community Care: 1-888-946-1168
Optima Community Care (formerly Virginia Premier): 1-844-513-4950
TTY: 711

Our Behavioral Health Crisis Line is staffed by professionals in triaging and assisting those in crisis. Contact Optima Health if you do not know how to get services during a crisis. We will help find a crisis provider for you.

If your symptoms include thoughts about harming yourself or someone else, you should:

  • get help right away by calling 911
  • go to the closest hospital for emergency care

Optima Health Member Outreach and Education Department
Toll-free: 1-833-261-2367
TTY: 711
Monday through Friday from 8:00 a.m. to 5:30 p.m. EST
Email: comm_outreach@sentara.com

Address
Optima Health Medicaid
PO Box 66189
Virginia Beach, VA 23466


Enroll or Switch to Optima Health

Cover Virginia
Toll-free: 1-833-5CALLVA (1-833-522-5582)
TDD: 1-888-221-1590
Monday through Friday from 8:00 a.m. to 7:00 p.m. EST
Saturday 9:00 a.m. to 12:00 p.m.
coverva.dmas.virginia.gov

Virginia Medicaid Managed Care
Toll-free: Toll-free: 1-800-643-2273
TTY: 1-800-817-6608
Monday through Friday from 8:30 a.m. to 6:00 p.m. EST
virginiamanagedcare.com

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© Optima Health 2023, PO Box 66189, Virginia Beach, Virginia 23466

Sentara Health Plans and Optima Health are trade names of Sentara Health Plans, Sentara Health Insurance Company, Sentara Health Administration, Inc., and Sentara Behavioral Health Services, Inc. Optima Health Insurance Company is an additional trade name for Sentara Health Insurance Company. Virginia Premier Health Plan is an additional trade name for Sentara Health Plans. Optima Behavioral Health is an additional trade name for Sentara Behavioral Health Services, Inc. Optima Health Maintenance Organization (HMO) products, and Point-of-Service (POS) products, are issued and underwritten by Sentara Health Plans. Optima Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All Optima Health plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS.) Medicaid and FAMIS products are administered under an agreement with Sentara Health Plans and the Virginia Department of Medical Assistance Services (DMAS.)