Contact Optima Health Medicaid

Optima Family Care

Phone: 757-552-8975
Toll-free: 1-800-881-2166
TTY: 711
Monday through Friday from 8:00 a.m. to 8:00 p.m. EST

Optima Health Community Care

Phone: 757-552-8360
Toll-free: 1-888-512-3171
TTY: 1-844-552-8148
Monday through Friday from 8:00 a.m. to 8:00 p.m. EST

Help in Other Languages or Other Formats

Toll-free: 1-855-687-6260
TTY: 1-844-552-8148

Care Coordinator (Main)

Toll-free: 1-866-546-7924
TTY: 711
Monday through Friday from 8:00 a.m. to 5:00 p.m. EST
After 5:00 p.m. please contact Member Services at the number on the back of your Member ID Card.

24-Hour Nurse Advice Line

Toll-free. Available 24 hours a day, 7 days a week.
Optima Family Care: 1-800-394-2237
Optima Health Community Care: 1-844-387-9420

Behavioral Health Crisis Line

Toll-free. Available 24 hours a day, 7 days a week.
Optima Family Care: 1-800-648-8420 (TTY: 711)
Optima Health Community Care: 1-833-686-1595 (TTY: 711)

Our Behavioral Health Crisis Line is staffed by professionals in triaging and assisting those in crisis. Contact Optima Health if you do not know how to get services during a crisis. We will help find a crisis provider for you.

If your symptoms include thoughts about harming yourself or someone else, you should:

  • get help right away by calling 911
  • go to the closest hospital for emergency care

Optima Health Member Outreach and Education Department

Toll-free: 1-833-261-2367
TTY: 711
Monday through Friday from 8:00 a.m. to 5:30 p.m. EST
Email: comm_outreach@sentara.com

Address
Optima Health Medicaid
4417 Corporation Lane
Virginia Beach, VA 23462-3162

Enroll or Switch to Optima Health

Cover Virginia Call Center

Toll-free: 1-855-242-8282
TTY: 1-888-221-1590
Monday through Friday from 8:00 a.m. to 7:00 p.m. EST
Saturday 9:00 a.m. to 12:00 p.m.

Virginia Medicaid Managed Care Helpline

Toll-free: Toll-free: 1-800-643-2273
TTY: 1-800-817-6608
Monday through Friday from 8:30 a.m. to 6:00 p.m. EST

CCC Plus Helpline

Toll-free: Toll-free: 1-844-374-9159
TTY: 1-800-817-6608