Customer Satisfaction

Customer satisfaction is our highest priority. We want you — and your employees — to be happy you chose Optima Health.

ADS, Inc.
“We choose Optima Health because...we want to partner with someone that takes service as seriously as we do.” ADS, Inc.

Excellent Customer Service

Our customer service team rated 96.2% for respectful and courteous service by our members (2017 Commercial Adult CAHPS® 5.0H survey).

Our 2019 Net Promoter Score®, as reported by SPH AnalyticsTM was 42, putting Optima Health 15 points above the industry standard. We pride ourselves on being a health plan that our members would recommend to their family and friends.

Local Customer Service

When employees have questions about their plan, our dedicated team is here to help.

They can count on having another Virginian answer their call promptly and start helping immediately. It's not a faceless call center far away.

Easy for Members

Optima Health also offers a user-friendly mobile app and online tools to make it simple and easy for members to get the most out of their health plan — on their terms and time schedule.

What Our Customers Say

Don't take our word for it — see what our customers have to say about us.

See the customer testimonials and learn more about why Virginians count on us.

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Why Optima Health?