About Optima EAP

Optima Employee Assistance Program (EAP) is an employer-sponsored benefit that provides employees with positive and helpful resources to turn to when they are dealing with life challenges. Our approach is a holistic one. We address the realities and impacts that your employees’ work or home life can have on your organization and vice versa.

Optima EAP offers comprehensive evaluation, intervention, and education services.

Management Consultation and Behavioral Risk Management

The Optima EAP team of clinical consultants is well-equipped to support your Human Resources department, along with other departments, to maintain a qualified and successful workforce. A member of our Clinical Team is available 24/7 to consult with management and employees regarding issues and concerns that threaten to impair an employee’s effectiveness or impose a possible risk of liability on your organization.

Training and Education

The Optima EAP Training Team partners with your organization to help develop your most important asset: your employees. We are committed to increasing program awareness and helping managers take advantage of our many support resources. Optima EAP encourages our clients to offer regular program orientations and trainings to promote the program to their leaders.

Our team provides professional and personal skills development training on a variety of topics relevant and essential to the well-being of management and front-line employees. Training classes are designed to increase awareness, expand thinking, and build skills that enhance effectiveness.

Please see the Optima EAP Training Catalog at OptimaEAP.com for a full listing of our online and onsite course offerings and descriptions.

Substance Use Professional Services

Optima EAP has a history of working closely with local and regional organizations on issues of employee substance use. The Optima EAP Clinical Team and affiliate network include a number of providers with strong substance use assessment experience. A member of the Optima EAP Clinical Team is a Substance Abuse Professional (SAP) as defined by the U.S. Department of Transportation. Optima EAP provides SAP initial evaluation, case management, and return-to-work planning at no additional cost to our client organizations.

Workplace Critical Incident Response Program

Optima EAP offers a program to respond to trauma-inducing events that occur in the workplace. Key components of the program include:

  • Pre-Incident employee training
  • Incident Assessment
  • Critical Incident Stress Management (CISM), including Crisis Management Briefing (CMB), Critical Incident Defusing, and Clinical Incident Stress Debriefing (CISD)

The Optima EAP Clinical Team includes individuals trained in Critical Incident Stress Management. Our team has experience addressing numerous workplace traumas including employee death, injury, and workplace violence. In addition, the EAP team offers consultation with management and/or employees for stress defusing.

Online Resources

Optima EAP provides many resources for leaders at OptimaEAP.com, including toolkits for managers and marketing materials:

  • Manager’s Toolkit – includes information on management consultations and the referral process, our virtual Orientation for Leaders, training catalog, and other leader support materials.
  • Marketing Toolkit – includes communication materials, such as brochures and posters, to promote EAP to your employees.