What is Optima EAP?

Optima EAP (Employee Assistance Program) is a resource to help you overcome life’s challenges, solve personal problems, and address work-related issues. Our services are confidential, short-term, and solution-focused. Our counselors are professional and caring. Best of all, our services are available at no cost!

How Can Optima EAP Help Me?

Optima EAP can help you improve a relationship, support a family member, find tools to manage stress, handle conflict with a coworker or an employee, and much more.

Turn to us before an issue or concern severely impacts your home life or work performance.

With our resources, you can:

  • Manage stress or anger
  • Improve family dynamics
  • Care for sick or elderly family members
  • Address substance use/dependency
  • Deal with grief or a loss
  • Build resilience
  • Balance work and life obligations

How Do I Schedule an Appointment?

Call 1-800-899-8174 and our representatives will work to schedule an appointment with a counselor near you. Our phones are personally staffed and answered 24 hours a day, 365 days a year. You do not need to go through your manager or the Human Resources Department to access EAP services.


Confidentiality is an important component of our program. Discussions with our counselors are protected by strict Protected Health Information (PHI) privacy laws. Optima EAP will not share any PHI, either in written or verbal form, unless you give prior consent.

There are a few instances where Optima EAP will be required to break confidentiality—we are required to report threats of self-harm or threats of harm to others, if there is suspicion of abuse or neglect, or if we are required by law.

Benefit Information

The number of counseling sessions is determined by your employer’s contract with Optima EAP. Ask your manager, Human Resources Department, or call the Optima EAP office for more information on your organization’s counseling benefit.

Online Resources

Optima EAP includes access to a robust online resource at OptimaEAP.com. Our newly-enhanced website makes resources available right at your fingertips.

Sign in today to:

  • Understand your EAP benefits including confidential counseling sessions at no cost to you
  • Get inspired with an expansive library of articles, videos, and thousands of other resources
  • Develop new skills through our training center, including more than 80 on-demand online courses

Frequently Asked Questions

If you have additional questions, please see our Frequently Asked Questions.