Member Resources for Optima Family Care

You will need to Sign In or Register to access secure online member information, such as claims, benefits and authorizations.

If you are a new Member, please expect to receive various materials over the next few weeks to help you navigate your plan. This will include welcome information, benefit materials, and your member ID card. If you have any questions, please feel free to contact Member Services.

Meanwhile, please check out our Member and Orientation Guides, and check below for member tools and other plan information.

Member Services

Phone:

757-552-8975

Toll Free:

1-800-881-2166

TTY VA Relay Service:

1-800-828-1140 or 711

Hours:

8 a.m. to 6 p.m. EST/EDT
Monday - Friday

Secure Tools

Access to the following tools requires you to sign in.

Plan Information

These tools and resources are available without needing to sign in.