´╗┐Complaints, Coverage Decisions, and Appeals

As a member of an Optima Medicare plan, we want to work with you to resolve any problems or concerns you have about our health plan, your coverage for medical services or prescription drugs, your experiences at your doctor’s office, pharmacy, hospital, or other facility, and/or the quality of the care you receive.

Important information is included here to help you with issues you may experience. You cannot be disenrolled from an Optima Medicare plan or penalized in any way if you file a complaint, request a coverage decision or file an appeal.