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  4. FinFit® - Frequently Asked Questions

FinFit® - Frequently Asked Questions

All Optima Medicaid Members have access to an entire suite of financial wellness tools, all on one user-friendly platform powered by FinFit.

There is no cost to members, these financial tools and resources are offered by Optima Health to Medicaid participants.

No matter what stage of life you are in, whether starting a family, providing for yourself and loved ones, or planning for your future, this user-friendly program can help you achieve your financial goals.

  • Personalized Financial Assessment (different than your health assessment)
  • Recommended steps to achieve your financial goals
  • Educational courses and budget calculators to help you make smart financial decisions
  • Powerful tools to help you easily track your spending and create a budget
  • One-on-one financial coaching to help you set goals and make a plan
  • Savings accounts to help you establish a financial safety net for you and your family

No, members can access 24/7 and as many times as they wish.

Contact Customer Service Support 800-869-6240 (dedicated line for Optima Health’s financial wellness program, powered by FinFit) Monday-Friday 8am-9pm E.T.

Online Chat is also available

Email: ffcustomerservice@finfit.com

Log in through your member portal: Optima Member Portal Log In

*One-time registration at optimahealth.com is required to access your financial tools and resources

Visit www.finfit.com/optima to register and log in.

Spending & Savings Account is a full-featured, FDIC-insured deposit account that supports direct deposit, transfers between your spending & savings accounts and comes with a Visa® debit card that can be used anywhere Visa® is accepted.

The application is simple and takes just a couple minutes to complete. No credit check required.

Opening an account is FREE.

Your FinFit Spending & Savings Account comes with a FinFit-branded Visa® debit card and a virtual card you can use for online purchases. The card offers a 0.50% cashback reward on all purchases made with your debit card, easy transfers to and from your spending and savings accounts, and the ability to set a savings goal and track your progress.
 

We recommend that members have at least $950 in a dedicated emergency savings account. This may take some time to establish, but setting aside a little bit each month is what’s most important.

  • Visa debit card services 1-833-333-0417
  • Card & PIN Activation
  • Fraud Activity
  • Report your Card Lost or Stolen

After you open a Spending Account, we get started on personalizing your new Visa Debit Card (powered by FinFit). Your Visa Debit Card is usually placed in the mail within one (1) business day after you open your Spending Account. It can take 7 to 10 business days for your FinFit Visa Debit Card to arrive at your home address.

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Sentara Health Plans and Optima Health are trade names of Sentara Health Plans, Sentara Health Insurance Company, Sentara Health Administration, Inc., and Sentara Behavioral Health Services, Inc. Optima Health Insurance Company is an additional trade name for Sentara Health Insurance Company. Virginia Premier Health Plan is an additional trade name for Sentara Health Plans. Optima Behavioral Health is an additional trade name for Sentara Behavioral Health Services, Inc. Optima Health Maintenance Organization (HMO) products, and Point-of-Service (POS) products, are issued and underwritten by Sentara Health Plans. Optima Preferred Provider Organization (PPO) products are issued and underwritten by Sentara Health Insurance Company. Sentara Health Administration, Inc. provides administrative services to group and individual health plans but does not underwrite benefits. All Optima Health plans have benefit exclusions and limitations and terms under which the policy may be continued in force or discontinued. Medicare products are administered under an agreement with Sentara Health Plans and the Centers for Medicare and Medicaid Services (CMS.) Medicaid and FAMIS products are administered under an agreement with Sentara Health Plans and the Virginia Department of Medical Assistance Services (DMAS.)