Where to Go for Care

Where should you go for the care you need?

If you or someone in your family feels sick, it is important to know where to go to get the best care you need. The severity of your condition, wait times and costs all factor in.

The information below can help you determine the best care options. 

For a complete list of doctors and urgent care centers in the Optima Health network, use our convenient doctor search tool.

You can always call the FREE 24/7 Nurse Advice Line at any time to help you get the care you need.

  Routine Health Issues — Call Your Doctor


You should see your doctor for routine health issues.

Once you get to your appointment, your wait time should be short. Costs tend to be lowest here.

  • refill and renew medications
  • chronic illness
  • vaccines
  • long term urine/bowel issues
  • most behavioral health needs
  • flu, sore throat, fever
  • tooth ache
  • any symptoms listed under urgent care

  Immediate Health Care Needs


Schedule Virtual Visits with MDLIVE

MDLIVE is your on–demand access to affordable, quality health care any time, any where.

With MDLIVE you can speak with a board-certified doctor or licensed therapist at anytime, from anywhere, by video conference or phone.

Access MDLIVE (sign in required) to schedule a virtual visit

You can also call (866) 648-3638 (TTY 1-800-770-5531)

Access Urgent Care

Optima Health members have access to urgent care centers such as First Med and Patient First.

Most of the following can likely be handled by your primary care physician (PCP), but based on when you can get an appointment, Urgent Care may be a better option.

  • cough/cold/runny nose
  • throat pain or sore throat
  • ear pain
  • pain/burning in urine
  • headache
  • nausea/vomiting
  • loose stools/diarrhea
  • fever less than 104°F
  • rash
  • back pain
  • penile/vaginal discharge
  • minor injuries, cuts, burns

  Emergency Care — Go to the ER or Call 911


In emergency situations such as those listed below, you should go to the ER or call 911 immediately.

The ER will give priority to the most urgent health conditions. Those with less serious conditions may face longer wait times. Costs tend to be highest here.

  • chest pain
  • head trauma
  • trouble breathing
  • broken bones
  • poisoning
  • seizures
  • severe bleeding
  • loss of vision
  • stroke
  • fever over 104°F
  • vaginal bleeding when pregnant
  • plans to harm yourself

Get the Mobile App

A member using the Optima Health mobile app.

Get the Optima Health mobile app for on–the–go access to health care and your important plan information.

  • schedule virtual visits
  • find doctors
  • find care facilities
  • view benefit info
  • get ID cards
  • check claims
  • more

The Optima Health mobile app is available in the App Store for iPhone users and Google Play for AndroidMTM users.