Provider Information for COVID-19

We are closely monitoring the spread of COVID-19 in the United States. We have enacted our robust emergency management protocols and our dedicated team is on standby to monitor and follow COVID-19 closely in Virginia and North Carolina.

We encourage all of our network providers to review the information below.


News


Communication and the Healthcare Experience

Did you know that communication is an increasingly important aspect of a patient’s healthcare experience?

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New Balance Billing Protection

Beginning January 1, 2021, Virginia state law protects members from balance or “surprise billing.” Elective (self-funded) Group Health Plans must opt-in to this balance billing law at least 30 days prior to their effective date if they would like to offer this protection to their employees. Employers can choose to opt in effective January 1 or effective on the first day of the group’s plan year.

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