Provider Information for COVID-19

We are closely monitoring the spread of the coronavirus (COVID-19) in the United States and its presence in Virginia. We have enacted our robust emergency management protocols and our dedicated team is on standby to monitor and follow COVID-19 closely in Virginia and North Carolina.

We encourage all of our network providers to review the information below.


New Fax Numbers for Prior Authorizations

The Optima Health utilization management team is reorganizing to serve you better. Effective October 19th prior authorizations will be processed by two distinct teams, Government Programs and Commercial Plans. Each team will manage separate telephone and fax lines.

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Hazard Pay for Consumer Directed Members and Providers (Attendants)

Attendants who worked anytime between March 12, 2020, and June 30, 2020, will receive a hazard payment of $1,500. The $1500 is the amount before any taxes are taken out. This will be a one-time payment.

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