How We are Helping with the Coronavirus (COVID-19)

Optima Health is closely monitoring the Coronavirus (COVID-19) as it continues to spread. We have enacted our emergency management protocols and our team is actively monitoring the situation as it develops.

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Information on Health Plans for Individuals

Does Optima Health Cover the Coronavirus?

Yes. We are helping members manage testing and treatment for COVID-19.

We Offer

  1. Testing and Treatment Coverage
    Waived out-of-pocket costs for coronavirus (COVID-19) testing and treatment at any in-network locations for all our commercial1, Medicaid or Medicare Advantage members. Out- of-pocket costs include coinsurance, copay and deductible amounts.
  2. Free Telehealth Visits for Members
    No member copays or cost-share with our in-network virtual care partners including MDLIVE® and Sentara Medical Group (SMG) through July 31, 2020, including telephone only visits.
  3. Screening for Coronavirus (COVID-19)
    Refer to our Coronavirus Assessment Tool and also refer to Sentara Healthcare for additional guidance at SentaraUpdates.com.

1Select self-funded employers do not waive coronavirus (COVID-19) treatment cost-sharing. Please verify what your plan covers with your human resources department.

Pharmacy Benefits

Early Refills: We will allow for early refills for medications up to a 31-day supply, if needed. If you need extra medication, talk to your pharmacy about filling your prescription early.

90-Day Refills: Optima Health allows members to fill 90-day supplies of most medications at most retail pharmacies and depending on your benefits, by mail order.

Home Delivery Option: Depending on your coverage, our mail order or specialty pharmacies can deliver a 90-day supply of medications to your house. Learn more about how to sign up for home delivery.

Please refer to our member frequently asked questions for more details.

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For Members

We are working to remove barriers to care and to provide safe options for all of our members. Additionally we are working to make care more accessible to our Medicaid members, and to make sure our members have continued access to the prescriptions drugs they need. Learn about these topics, coverage and benefit information, and the basics about the coronavirus (COVID-19).

Member Information
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For Providers

We are closely monitoring the spread of the coronavirus (COVID-19) in the United States and its presence in Virginia. We have enacted our robust emergency management protocols and our dedicated team is on standby to monitor and follow COVID-19 closely in Virginia and North Carolina.

Provider Information
Employees working via video conference

For Employers

Optima Health is working hard to respond to the impacts of COVID-19 on your business and employees. We are committed to providing you with important updates, while ensuring that your employees get the care they need during this unprecedented time.

Employer Information
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For Brokers

Optima Health is working hard to respond to the impacts of COVID-19 on your business. We are committed to providing you with important updates, while ensuring that your clients/employees get the care they need during this unprecedented time.

Broker Information