How We are Helping with the Coronavirus (COVID-19)

Optima Health is closely monitoring the Coronavirus (COVID-19) as it continues to spread. We have enacted our emergency management protocols and our team is actively monitoring the situation as it develops.

Does Optima Health Cover the Coronavirus?

Yes. We are helping members manage testing and treatment for COVID-19.

En Español

Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.

We Offer:

  1. Screening for COVID-19
    Provided by Sentara Healthcare - check SentaraUpdates.com for scheduling and location details.
  2. Free telehealth visits for members
    No member copays or cost-share with our in-network virtual care partners including MDLIVE® and Sentara Medical Group (SMG) through June 7, 2020.
  3. Waived out-of-pocket costs for COVID-19 testing
    At any in-network lab locations for all our commercial, Medicaid or Medicare Advantage members.

Pharmacy Benefits:

Early Refills: We will allow for early refills, if needed. If you need extra medication, talk to your pharmacy about filling your prescription early.

90-Day Refills: Optima Health allows members to fill 90-day supplies of medication at most retail pharmacies and depending on your benefits, by mail order.

Home Delivery Option: Depending on your coverage, our mail order pharmacy can deliver a 90-day supply of medications to your house. Visit our website for more information on how to sign up for home delivery.

Please refer to our member frequently asked questions for more details.

Mom and daughter

For Members

We are working to remove barriers to care and to provide safe options for all of our members. Additionally we are working to make care more accessible to our Medicaid members, and to make sure our members have continued access to the prescriptions drugs they need. Learn about these topics, coverage and benefit information, and the basics about the coronavirus (COVID-19).

Member Information
Doctor consulting with patient

For Providers

We are closely monitoring the spread of the coronavirus (COVID-19) in the United States and its presence in Virginia. We have enacted our robust emergency management protocols and our dedicated team is on standby to monitor and follow COVID-19 closely in Virginia and North Carolina.

Provider Information
Insurance broker meeting with young couple

For Brokers

Optima Health is working hard to respond to the impacts of COVID-19 on your business. We are committed to providing you with important updates, while ensuring that your clients/employees get the care they need during this unprecedented time.

Broker Information
Father consulting child

Mental Health Support

We offer access to counseling services and are able to respond to a wide variety of needs ranging from depression, anxiety and grief management during times of uncertainty.

Mental Health Support Tools

Coronavirus Assessment Tool