New eBroker Experience Launched April 10

We're excited to announce that your new eBroker experience launched April 10!

Access the new eBroker tool by signing in at optimahealth.com/brokers and clicking on the left-hand navigator. Please note:

1. Beginning April 10, all new business quotes will be created and accessed by selecting Employer New Business.
2. All quotes (existing new business and renewals) created before April 10 will need to be accessed and completed in the previous tool by selecting Employer Renewals.

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As a reminder, we are committed to ensuring you feel prepared and supported to work within the new eBroker platform. To serve you, we continue to follow the plan below:

Before Go-Live

• 30-minute sessions
• on-demand resources

Week of Go-Live

• 30-minute sessions
• one-on-one support sessions
• on-demand resources

After Go-Live

• 30-minute sessions
• one-on-one support sessions
• on-demand resources

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The 30-minute sessions will be held virtually and will include time for Q&As. Join as many as you'd like!

Q&A Sessions

View Webinars

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eBroker Resources:

Follow-ups from the Q&A sessions and other resources, such as tip sheets and videos, will be housed on optimahealth.com/needtoknow.

Additional Assistance

If you have any questions, email our training team at thelearninghub@sentara.com.. You will receive a response within one business day. This email can also be used for questions about the platform, how to join the Q&As, and to schedule one-on-one training sessions.