Contact Optima Health 

Member Services

View our Frequently Asked Questions.

Contact us by phone Monday – Friday, 8am – 6pm EST

  • Start with the Member Services number located on your ID Card
  • You may also call our main number: 1-757-552-7401 or toll-free: 1-877-552-7401
  • Anyone with a hearing impairment may reach us on TTD lines at 757-552-7120 or 1-800-225-7784

Complete our Contact Us Form

Note: To protect your privacy, we may not be able to provide all information via email. Please allow one business day for email or Contact Us form replies.

Optima Behavioral Health

  • 24-hour phone line: 1-757-552-7174 or 1-800-648-8420
  • Toll-free TDD relay station: 1-800-828-1140
  • Fax line: 1-757-552-7316 or 1-888-576-9675

Claims Information

Mailing address for medical claims:
Medical Claims; PO Box 5028; Troy, MI 48007-5028

Mailing address for behavioral health claims:
Behavioral Health Claims; PO Box 1440; Troy, MI 48099-1440


After Hours Care

Care Coordination/Nurse Advice: 1-757-552-7250 or 1-800-394-2237

  • Lines are open Monday – Friday, 5pm to 8am EST and 24-hours on weekends

Optima Behavioral Health 24-hour phone line: 1-757-552-7174 or 1-800-648-8420


Daisy Nurse Recognition

Submit Daisy Nomination Form

Looking for Coverage?

Interested in an Individual or Family Plan?

Interested in coverage for your business?


Mailing Addresses

Optima Health Main Office:
Optima Health; 4417 Corporation Lane; Virginia Beach, VA 23462-3162

Optima Behavioral Health Main Office:
Optima Health; 4417 Corporation Lane; Suite 250; Virginia Beach, VA 23462-3162

Roanoke Office:
Optima Health; 129 Campbell Avenue, SE; Roanoke, VA 24011

Richmond Office:
Optima Health; 1604 Santa Rosa Rd.; Suite 100; Richmond, VA 23229


Careers

Search online for employment and apply for jobs

Contact Human Resources, Monday – Friday, 8am – 5pm EST: 1-757-552-8387


En Español

Si el inglés no es su lengua materna y prefiere hablar con un representante en español, haga lo siguiente:

  • Llame al teléfono gratuito de Member Services (Servicios para miembros) que encontrará en la tarjeta.
  • Informe al operador en español de que necesita un intérprete.
  • El representante organizará una teleconferencia con un intérprete.
  • Para no habla Inglés ayuda, llame al: 1-800-225-7784