We have several mechanisms available to allow you quick and easy access to the information you need. First, refer to Common Questions. If you find you still need to contact us directly, simply fill out a Contact Us Form or call. Contact Us Forms and emails are responded to within three business days.
Want to join the network? Fill out a Contact Us Form or call Network Management at 757-552-8892.
24-Hour Interactive Voice Response
Phone: 757-552-7474 or 1-800-229-8822, option 2
Provider Relations
Provider Service Representatives
Phone: 757-552-7474 or 1-800-229-8822
8 a.m. to 4:30 p.m. Monday through Friday
Fax: 757-552-7316
Email: ProviderRelations@sentara.com
Medical Care Management (Medical Pre-authorizations)
Phone: 757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839
Referral Center
Phone: 757-552-8911 or 1-877-800-2838
Fax: 757-552-8868 or 1-888-902-3456
Sending Medical Claims by Mail?
Lason, Inc.
P.O. Box 5028
Troy, MI 48007-5028
Network Educators
Phone: 757-552-7085 or 1-877-865-9075
Fax: 757-552-7114
Quality Improvement
Phone: 757-552-7350 or 1-866-425-5257
Provider Connection Registration
Need to sign up for secure provider transactions through optimahealth.com?
Complete the Provider Connection Optima Health Enrollment Form.
EDI Information
Need help with setup and implementation of 835 EFT/ERA transactions?
Email jafederi@sentara.com or call 757-455-7442.
Are you an existing provider/vendor with questions related to 837 (claims submission)?
Email the EDI Team at editeam@optimahealth.com or call 757-687-6422.
Have questions related to your electronic payments or remittances?
Email baharrin@sentara.com or call 757-455-7408.
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Need Web Assistance?
Web Site Assistance: email technical questions to optimahelpdesk@optimahealth.com
Discover a broken link? Please email us at optimahelpdesk@optimahealth.com.
Member Services
Members should call the number listed on the front of their member ID card or Contact Us.