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Become A Survey Taker or Web Site Tester
Sign Up Now!
Frequently Asked Questions
Survey Takers
Web Site Testers
Take Our Current Survey
Online Card Sorting
Web Site Survey
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Throughout the year, Optima Health evaluates its products, services, operating procedures and Web site.
Your participation in our surveys enables us to continue to improve what we do. We would like to thank you in advance for your efforts in helping us provide you the best service possible.
You can sign up to be notified when new surveys are available and/or when we are recruiting for Web site usability testing. |
How can I be notified about opportunities to voice my opinion about Optima Health?
Complete our online survey recruitment form and we'll notify you by email when a new survey is available. Participation is optional.
Do I have to fill out an online survey recruitment form?
No.
What will you do with the information that I give you?
We use the information to learn which of our members are interested in participating in our surveys -- we will not use the information for anything else, and your privacy will be protected.
Can you send me a survey through the mail?
Not these surveys. While you may receive customer satisfaction surveys in the mail from our Quality Improvement Department, the surveys referred to on this page are only administered electronically.
If I sign up, how many surveys will I have to take?
You can take as many or as few as you like.
Where can I get more information about taking surveys for Optima Health?
Please email surveys@optimahealth.com.
Do I get paid to participate in surveys with Optima Health?
No. Participation in all surveys is voluntary.
How do I sign up?
Simply complete our online survey recruitment form.
Why should I sign up to be a Web tester?
Your input will help us make our Web site easier for you and other Optima Health members to use.
Who can be a web tester?
Anyone who visits optimahealth.com.
Periodically, we might recruit testers for specific customers such as:
- Individuals with and without Optima Health coverage
- Providers (physicians, doctor’s office manager and office staff)
- Employers who offer Optima Health benefits to their employees
- Brokers who sell Optima Health
What would I have to do?
Sit down in front of a computer at our Optima Health office and complete the tasks a moderator gives you. We ask you to voice your thoughts and opinions as you work, and we record what you’re doing on screen. We’re not testing you, we’re testing the site for “usability”, meaning, “how easy is it to use?”
What if I’m not really good with computers?
That's fine. We are looking for people of all skill levels to test our Web site.
How much time does it take?
Testing time varies. We may test for as few as 15 minutes to as long as an hour. Days, start times and duration will vary.
Where do you do the testing?
We set up a room at Optima Health’s offices or rent a facility. You would need transportation to the facility.
How do I sign up?
Fill out our online recruitment form.