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Give Us Your Opinion
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Sign up to be notified when new surveys are available and/or when we are recruiting for Web site usability sessions and focus groups. |
Learn more about these surveys
Case Management and Coaching Services
Optima Health offers telephonic case management and coaching services to members. Case managers and coaches offer assistance to help guide members through the healthcare system and provide support as members learn skills to manage and improve their health. If you have spoken to a case manager and want to share your experience, please click the link below to take the survey.
Take this survey
After Hours Nurse Line
After hours nurses are available after 5 p.m. and on weekends, by telephone, to assist patients in getting the right care at the right place after the physician's office is closed. If you have spoken to an after hours nurse at Optima Health and want to share feedback about your experience, please click the link below to take the survey.
Take this survey
Pharmacy Benefit Services
Pharmacy benefits are offered with many of our health plans. If you have pharmacy benefits with Optima Health and want to share your feedback, please click the link below to take the survey.
Take this survey
Member Services Department
The Member Services department is available to answer your questions about your specific health plan and benefits. We strive to provide a quality service experience to our members. To share feedback about your experience with our Member Services department, please click the link below to take the survey.
Take this survey
Web Site Survey
Tell us what you think about our Web site.
Take this survey
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How can I be notified about opportunities to voice my opinion about Optima Health?
Complete our online survey recruitment form and we'll notify you by email when a new survey is available. Participation is optional.
Do I have to fill out an online survey recruitment form?
If you want to be notified about opportunities to participate in focus groups, take unposted surveys or participate in Web site usability sessions, you need to complete the online survey recruitment form so that Optima Health can contact you.
What will you do with the information that I give you?
We use the information to learn which of our members are interested in participating in our surveys -- we will not use the information for anything else, and your privacy will be protected.
Can you send me a survey through the mail?
Not these surveys. While you may receive customer satisfaction surveys in the mail from our Quality Improvement Department, the surveys referred to on this page are only administered electronically.
If I sign up, how many surveys will I have to take?
You can take as many or as few as you like.
Where can I get more information about taking surveys or participating in Web site sessions or focus groups for Optima Health?
Please email surveys@optimahealth.com.
Do I get paid to participate in surveys with Optima Health?
No. Participation in all surveys is voluntary.
How do I sign up?
Simply complete our online survey recruitment form.
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Why should I sign up to be a Web tester?
Your input will help us make our Web site easier for you and other Optima Health members to use.
Who can be a web tester?
Anyone who visits optimahealth.com.
Periodically, we might recruit testers for specific customers such as:
- Individuals with and without Optima Health coverage
- Providers (physicians, doctor’s office manager and office staff)
- Employers who offer Optima Health benefits to their employees
- Brokers who sell Optima Health
What would I have to do?
Sit down in front of a computer at our Optima Health office and complete the tasks a moderator gives you. We ask you to voice your thoughts and opinions as you work, and we record what you’re doing on screen. We’re not testing you, we’re testing the site for “usability”, meaning, “how easy is it to use?”
What if I’m not really good with computers?
That's fine. We are looking for people of all skill levels to test our Web site.
How much time does it take?
Testing time varies. We may test for as few as 15 minutes to as long as an hour. Days, start times and duration will vary.
Where do you do the testing?
We set up a room at Optima Health’s offices or rent a facility. You would need transportation to the facility.
How do I sign up?
Fill out our online recruitment form.
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