The 2007 Member Satisfaction Survey had significant changes from the 2006 survey.
Some of the new areas the survey asked about included:
- your knowledge of plan information on costs,
- how well you and your doctor share decision making in your treatment,
- and how well does your doctor communicate health promotion and education opportunities to you.
Optima Health conducts two surveys one for our commercial members and one for our Medicaid members.
Here are the results of this year's surveys:
Commercial
- 76.3% overall satisfaction with the Health Plan
- 86.7% overall satisfaction with Specialist
- 82.7% overall satisfaction with Personal Doctor
- 77.5% overall satisfaction with Health Care
Medicaid
- 78.5% overall satisfaction with the Health Plan
- 78.4% overall satisfaction with Specialist
- 81.3% overall satisfaction with Personal Doctor
- 73.8% overall satisfaction with Health Care
The above percentages represent the number of members who gave the above questions an 8, 9 or 10 on a scale of 0-10.