If you are a member of Optima Medicare Plans, and you have a concern about your health plan, the quality of your care or your coverage for certain services, you may follow an established process to resolve your concern. You cannot be disenrolled from Optima Medicare plans or penalized in any way if you make a complaint.
For a detailed information and description of the processes, refer to your Evidence of Coverage or contact:
Optima Health
Appeals Department
P.O. Box 62876
Virginia Beach, VA 23466-2876
Fax: 757-687-6232 or Toll-free Fax: 1-866-472-3920
Phone: 757-687-6404
TTY/TTD: 1-800-225-7784