CareMark is our prescription drug mail order service.
Register on Caremark.com to Order Refills and Check Status
Need to register on Caremark.com? Register now.
Why Mail Order?
Mail order is a more convenient way to get maintenance prescription drugs. You can get a three-month supply and you have the added convenience of home delivery. In many instances, you can get a three-month supply for the cost of two copays.* Mail order is typically used for maintenance medications that help treat chronic, long-term health conditions including:
- High Blood Pressure
- Diabetes
- Cholesterol
- Thyroid
- Menopause
*Pharmacy benefits vary depending on the option your employer has chosen. Your health plan benefits, copays and tier levels may vary. Please refer to your health plan documents for details. Optima Medicare Preferred members get a three-month supply for three copays or 25% for Tier 4 drugs.
Getting Started:
If this is a new medication, or if you are a new health plan member, have your prescription filled at a retail pharmacy before using mail order. (Note: you will still need to do this step even if you have used mail order before with another insurance carrier). This will:
- Ensure that you can safely tolerate the medication.
- Determine the appropriate copay tier and pre-authorizations.
After you have safely tolerated the medication and have determined what your monthly copay will be by having the prescription filled at a retail pharmacy, you can move to mail order.
First Time Users
Here are the steps to take:
- For new prescriptions for medicines you will take on a long-term basis, ask your doctor to write two prescriptions. One to be filled at a retail pharmacy, the other for mail order
- Complete and send in the Caremark Mail Service Form along with your original prescription and appropriate copay. Medicare members should complete and send along the Medicare Mail Service Form.
- After Caremark receives the order, you should receive your medication within 14 days. Prior to future refill requests, we recommend that you keep a two-week supply on hand to allow for unforeseen delays in shipping.
- If you need to confirm the status for you mail order prescription, contact Caremark at 1-888-766-5495.
Placing an Order
If you’ve used Caremark Mail Order before as a member of Optima Health, you can:
Order refills online and check prescription status at Caremark.com or you may call Customer Service at 1-888-766-5495.
Quick Links:
Medicare Mail Service Form
Register on Caremark.com