We have several ways to help you get the information you need. First, refer to our Common Questions. If you still need to contact us directly, simply fill out a Contact Us Form or call Member Services.
Member or Benefit Question?
Answers to Common Questions.
Sign in to My Optima (registered members only).
Complete a Contact Us Form.
Email: members@optimahealth.com
Please note: To protect your confidentiality, we may not be able to provide some responses by email. Emails are responded to within three business days.
Phone: Call Member Services at the number on your ID card.
(8 a.m. to 7 p.m. EST Monday-Friday)
Optima Medicare (PPO) member? Call Medicare Member Services at 1-800-927-6048 (TTY/TTD 1-800-225-7784) -- 8 a.m. to 8 p.m. EST Monday-Sunday
No ID Card available? Call our main number at 757-552-7401 or toll-free at 1-877-552-7401
Hearing Impaired or non-English speaking? TDD lines: 757-552-7120 or 1-800-225-7784
En Español
Care After Hours?
Care Coordination/Nurse Advice Line
Phone: 757-687-6340 or 1-877-817-3037
Care Coordination/Nurse Advice Line is available Monday through Friday from 5 p.m. until 8 a.m., and 24 hours on weekends and holidays.
Interested in an Individual or Family Plan?
Call 1-800-741-4825, contact your broker or get a free quote.
Optima Behavioral Health
24-Hour Phone: 757-552-7174 or 1-800-648-8420
Interested in Optima Medicare (PPO) Plans?
Call 1-866-806-0333 for an enrollment packet, benefit information and answers to other questions (TTY/TTD 1-800-225-7784).
Interested in the total number of Optima Medicare Appeals, Grievances and Exceptions filed?
Call 757-687-6404, 1-800-927-6048 (toll-free) or 1-800-828-1120 (TTY/TTD) for information regarding the total number of of appeals, grievances and exceptions filed to Optima Medicare.
Need Enrollment Information?
Send a Contact Us Form.
Phone: 757-552-7401 or 877-552-7401
Mailing Address for Medical Claims:
Medical Claims
P.O. Box 5028
Troy, MI 48007-5028
Mailing Address for Behavioral Health Claims:
Behavioral Health Claims
P.O. Box 1440
Troy, MI 48099-1440
Optima Health Main Office:
Optima Health
4417 Corporation Lane
Virginia Beach, VA 23462-3162
Optima Health Medicare (PPO) Office:
Optima Medicare
4417 Corporation Lane
Virginia Beach, VA 23462-3162
Richmond Office:
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229
Employment:
Search and Apply for Jobs
Optima Health Human Resources Phone: 757-552-7324
Optima Behavioral Health Main Office:
Optima Health
4417 Corporation Lane
Suite 250
Virginia Beach, VA 23462-3162
Web site problem?
Browse Common Questions or email technical questions to optimahelpdesk@optimahealth.com.
Discover a broken link? Please email us at optimahelpdesk@optimahealth.com.
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