We have several ways to help you get the information you need. First, refer to our Common Questions. If you still need to contact us directly, simply fill out a Contact Us Form or call Member Services.
Member or Benefit Question?
Answers to Common Questions.
Sign in to My Optima (registered members only).
Complete a Contact Us Form.
Email: members@optimahealth.com
Please note: We do not currently offer secure communication by email. To protect your confidentiality, we may not be able to provide some responses by email. Emails are responded to within three business days.
Phone: Call Member Services at the number on your ID card.
(8 a.m. to 7 p.m. EST Monday-Friday)
Optima Medicare member? Call Medicare Member Services at 1-800-927-6048.
(8 a.m. to 8 p.m. EST Monday-Sunday)
No ID Card available? Call our main number at 757-552-7401 or toll-free at 1-877-552-7401
Hearing Impaired or non-English speaking? TDD lines: 757-552-7120 or 1-800-225-7784
En Español
Care After Hours?
After Hours Nurse Advice Line
Phone: 757-552-7250 or 1-800-394-2237
After Hours Nurse Advice Line is available Monday through Friday from 5 p.m. until 8 a.m., and 24 hours on weekends and holidays.
Interested in an Individual or Family Plan?
Call 1-866-532-7713 contact your broker or get a free quote.
Optima Behavioral Health
24-Hour Phone: 757-552-7174 or 1-800-648-8420
Interested in Optima Medicare Plans?
Call 1-888-443-9131 for an enrollment packet, benefit information and answers to other questions.
Need Enrollment Information?
Send a Contact Us Form.
Phone: 757-552-7401 or 877-552-7401
Mailing Address for Medical Claims:
HOV
P.O. Box 5028
Troy, MI 48007-5028
Mailing Address for Behavioral Health Claims:
HOV
P.O. Box 1440
Troy, MI 48099-1440
Optima Health Main Office:
Optima Health
4417 Corporation Lane
Virginia Beach, VA 23462-3162
Richmond Office:
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229
Employment:
Search and Apply for Jobs
Optima Health Human Resources Phone: 757-552-7324
Optima Behavioral Health Main Office:
Optima Health
4417 Corporation Lane
Suite 250
Virginia Beach, VA 23462-3162
Web site problem?
Browse Common Questions or email technical questions to optimahelpdesk@optimahealth.com.
Discover a broken link? Please email us at optimahelpdesk@optimahealth.com.
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